Refund policy

At our store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, weโ€™re here to help.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unopened, and in its original packaging

  • Be in the same condition that you received it

  • Include proof of purchase (order ID or invoice)

Items that do not meet these criteria may not be accepted for return.

2. Return Timeframe

You can request a return within [2 DAYS] of receiving your order.
Requests made after this period may not be eligible for return or refund.

3. Refund Process & Timing

Once we receive and inspect your returned item:

  • We will notify you about the approval or rejection of your refund

  • If approved, your refund will be processed within working 5 days]

  • The amount will be credited to your original payment method

Please note: It may take additional time for your bank or payment provider to reflect the refund.

4. Exchange Policy

We offer exchanges only for:

  • Defective items

  • Damaged products

  • Incorrect items received

To request an exchange, contact us at [Elev8naturals@gmail.com] with your order details and issue description.

5. Damaged or Defective Products

If you receive a damaged or defective product:

  • Please contact us within [2DAYS] of delivery

  • Share clear photos/videos of the issue for verification

We will arrange a replacement or refund at no extra cost.

6. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products

  • Perishable goods (such as food items, spices, dry fruits, etc.)

  • Items purchased on clearance or special discount (if applicable)

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • Original shipping charges (if any) are non-refundable

8. How to Initiate a Return

To start a return, please contact us at:
๐Ÿ“ง [elev8naturals@gmail.com]

Include:

  • Your order ID

  • Reason for return

  • Supporting images (if applicable)

Our team will guide you through the next steps.